► TAKE A LOOK INSIDE

You are here:

Complaints

Navigation

Want to promote through the BAM Network?
has various student marketing and student advertising tools that can promote your services direct to UK students. For all our student marketing & advertising opportunities click the media pack button below.

- Login Problems? Click Here.

► HELP ON SWANSEA SU

► CALENDAR

March 2010
Week	M	T	W	T	F	S	S
09	1	2	3	4	5	6	7
10	8	9	10	11	12	13	14
11	15	16	17	18	19	20	21
12	22	23	24	25	26	27	28
13	29	30	31
Prev				Next

► SWANSEA SU POLL

Poll Results...

► Complaints

Complaints

Should a student wish to complain about teaching, the facilities or services provided by the university, or about the way that the university or staff has acted or failed to act, there are complaints procedures that set out how students can get their complaints addressed.
http://www.swansea.ac.uk/registry/A-ZGuide/C/ComplaintsProcedure/

There are stages to the complaints procedure that have to be adhered to.
Stage 1 Informal complaint to the individual or manager concerned.
Stage 2 Written complaints to the Head of School or Department
Stage 3 Formal complaint to the Academic Registry

These stages have to be kept to and there is a timescale so that complaints can be dealt with quickly.

Accommodation has a separate complaints procedure for Stage 1 & 2 but Stage 3 is the same as the university.

If the student is not happy with the resolution of the complaint then they can resort to the University’s Final Stage Appeals
http://www.swansea.ac.uk/registry/A-ZGuide/A/AppealsProcedures

If you are still dissatisfied at this point you may appeal to the Office of the Independent Adjudicator (OIA). www.oiahe.org.uk The OIA handles individual complaints against higher education institutions and is a free service to students.

For help and advice with all complaints, students should contact the Advice Centre.

Bookmark with:

Delicious

Digg

Facebook

StumbleUpon

User:
Pass: